Customer Success Manager | S Loyalty

This job has expired.

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Expired.

Customer Success Manager Wanted

Full time

Hong Kong ,   Yau Tsim Mong, KLN

Customer Service

starting date : 2017-10-31

S Loyalty might be able to provide a visa.

Description

S Loyalty is looking for problem solvers who are passionate about delivering customer happiness. Customer Success Managers (CSMs) liaise with our customers, maintains a close pulse on what customers want and provide feedback to the core team on how to add value and improve the customer experience.

Responsibilities: As a Customer Success Manager (CSM), you are responsible for:

  • Working closely with customers and team members to resolve any business or technical issues that may arise
  • Engaging customers as appropriate throughout the customer lifecycle to ensure customer satisfaction;
  • Managing customer communications such as announcing the release of new product features and functionality;
  • Providing feedback to the product and development team on customer needs and new feature requests;
  • Continuously optimizing process to improve the Customer Success function.

Requirements:

  • Exceptional communication skills with the ability to grasp complexity and formulate and articulate solutions;
  • Enthusiastic problem solver with strong empathy for customer needs;
  • Highly analytical with the ability to work in a fast paced environment.

Salary

Equity part is negotiable.

Salary range / month :  HK$ 20k-40k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society

Compensation

Flexible hours

Flexible location

Created on: 2015/12/16

This job has expired.

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