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Customer Success Engineer (Hong Kong) Wanted

Full time

Hong Kong

Customer Service

starting date : 2017-04-17

Ematic Solutions can not provide a visa.


Customer Success Engineer



The primary goal of the Customer Success Engineer would be to intergrate our solution with our Email Solutions Provider - MailChimp to improve our customers email marketing metrics as well as cross sell and upsell our products. Our CSE's are well trained in the use of Mailchimp, have some sense of data analytics as well as have some skills using PHP, HTML and JavaScript. Unlike a typical engineering or programming role. You will be intereacting with our customers on a regular basis.



  • Attending customer meetings, interfacing with the client.
  • Preparing data specification for customers
  • Helping with data integration, cleaning data, porting, lists consolidation, etc.
  • Preparing API working payload examples for the customers
  • Work with customers to establish and achieve critical goals and other KPIs
  • Help customers understand MailChimp basics (e.g. lists consolidation), and answering data/technical-related questions
  • Work to identify and/or develop up-sell opportunities
  • Advocate customer needs/issues cross-departmentally.



  • Impeccable written and verbal communication skills; proficiency in multiple languages and experience with multicultural environments is a plus.
  • Problem Solving skills
  • Data Structure and optimizations experience and skills
  • Comfortable with taking on leadership roles and responsibilities.
  • Strong SQL, HTML5 and PHP knowledge is strongly preferred
  • Strong MailChimp API knowledge is a plus
  • 0-2 years of relevant experience
  • Detail oriented and analytical
  • Must be willing to work flexible hours to adapt to customer requests
  • Strong team player, but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • You are tech-savvy - learning new tools does not scare you!
  • You’re driven, and eager to learn, adapt and perfect your work
  • You want to help and serve our customers: they win, so you win.


Salary range / month :  HK$ 20k-40k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsability

Impact on Society


Flexible hours

Flexible location

Created on: 2017/01/30

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