Client Service Associate
You will ensure our clients have a great experience with Spacebox. Outstanding Client Service is an integral part of our culture at Spacebox and your work will be highly valued.
You will have opportunities to develop your career in client services management as well as learn about operations and sales. You will learn how we develop products and services to improve the client journey.
Job Description
- Consistently provide a high quality service experience to our clients;
- Proactively assist our client and focus on addressing their problems and concerns;
- Handle client requests through different medium: phone, email, chat;
- Handle lead qualification for in-bound enquiries;
- Initiate and co-ordinate internal fulfilment process;
- Handle customer complaints successfully.
Ideal Candidate:
- High standards of performance for yourself and your colleagues;
- Driven and decisive, focused on resolving challenges effectively;
- Comfortable in an evolving environment where change happens because of your direct input;
- Strong understanding of the importance of outstanding client service.
Requirements
- 3 years customer service and sales oriented experience;
- Excellent telephone manner and good interpersonal skills;
- Good command of spoken and written English and Cantonese;
- Familiar with CRM systems and Office suite;
- Pleasant, have initiative, responsible and punctual;
- Be attentive to details and willing to learn;
- Highly reliable.