Learn more about working at Soundbrenner on www.soundbrenner.com/jobs
Seniority: Entry level or experienced
Location: Sheung Wan, Hong Kong. Our office is located right in the heart of Hong Kong's city center. Access to an MTR station is extremely convenient and you're surrounded by an unlimited number of great restaurants.
Compensation: We're offering a competitive salary, including the possibility to earn employee stock options.
About Soundbrenner
Making music is a superpower. By playing music you can captivate a room, create unforgettable memories and even inspire the whole world.
At Soundbrenner, we make this superpower accessible to everyone. Our goal is to make music practice addictive. We do that by creating the world's best software and hardware tools for playing instruments.
So far, we shipped over 100,000 wearables and are in music stores in over 30 countries. Our mobile apps are used by over 700,000 musicians every month. In 2021, over 800 years of music was played using our products. While we are proud of the progress we made so far, we still consider ourselves at the very beginning of what is to come.
Join Soundbrenner today and build the future of music together with us.
Job Summary
As the Operations Associate at Soundbrenner, you will get to see how a modern tech startup operates from the inside. You will interact with various departments such as finance, logistics, manufacturing, supply chain management, office management, HR and customer support and hence get to know a wide variety of areas. As part of a small team, you will be able to take over real responsibility and gain in depth knowledge and practical experience in E-commerce operations.
Skills we are looking for in the ideal candidate:
• Relevant experience and degrees are great and appreciated. However, above all we are looking for someone who is smart, hard-working and able to figure new things out quickly.
• Since this is an entry-level position, we expect to teach you most of the things required to excel at the job
• We are looking for a hardworking, dedicated individuals with a “Get things done” attitude
• A degree in operations or logistics is nice, but not mandatory
• Strong communication skills and experience working with different types of people in different industries
• Customer service oriented
• Well organized
• High level of self-motivation
• Attention to detail
• Tech savvy as you need to work with different software tools
• Appreciation for music & musicians (ideally you play an instrument and read about music gear all-day long, but this is not a must)
Examples of what you'll work on:
• Co-ordinate with shipping and logistic partners to arrange for order shipments
• Handle daily customer inquiries via emails and social media platforms (e.g. about order delivery, return management, etc.)
• Manage order processing cycle with other departments
• Support daily operations and office management
• Prepare financial reports for managerial use
• Any ad hoc duties as assigned
What is special about working at Soundbrenner?
• Being one of the first employees of a startup has its perks. One of them is the chance to have a real impact. You also get to witness the daily life of a fast-growing startup from the inside. So be part of an exciting story and leave your mark on Soundbrenner
• Responsibility. We offer a work environment that holds you accountable for results, but gives you the freedom on how you get there. You run your area like it’s your own company. Make your own decisions because we trust in your abilities and encourage independence
• Growth. You will be able to take on a lot of responsibility and as a result, enjoy a steep learning curve
• You need to be able to think outcome oriented. You always need to understand why you are ultimately doing something, question whether it needs to be done at all and if it does, constantly ask yourself if what you are currently doing is the best way to achieve it
• If you are like us, you have a passion for great design and technology. At Soundbrenner, you get to make this passion your job
• You should be comfortable being uncomfortable. Challenges and problems do not scare you. If you are surrounded by problems, you are excited to tackle and solve them instead of feeling overwhelmed
• The work we do at Soundbrenner has the potential to touch the life of every musician on the planet. We love music and working on something that matters inspires us to give our best every single day