Social Media Officer Wanted
Hong Kong
,  
Kwun Tong, KLN
starting date : 2018-03-26
Slick Case can not provide a visa.
Description
Essential Duties of the Social Media Officer:
- Handle customer enquiries from multiple channels
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Take the extra mile to engage customers
- Manage and oversee CS Team in Philippines and hold weekly or biweekly meetings to evaluate the performance
Qualifications and Skills:
- Excellent command in both written and spoken English and Chinese
- Strong work ethic, intellectual curiosity, and commitment to continuous improvement
- Proven customer support experience or experience as a client service representative
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work well in teams and have a sense of humor
- Fresh graduates will also be considered
We offer:
- 5-day work week
- Competitive remuneration package
- Comprehensive fringe benefits including
- 12 working days annual leave up to 20 days depending on years of services
- Birthday leave, examination leave …etc.
- Free Life and Health Insurance including both In and out-patient benefits
- Pension Benefits on top of MPF
You will be working with  
Erin Li, Branding Officer
Salary
Salary range / month :  Negotiable
WHubber factors
Startups have different perks to offer to talent.
Here is their allocation of 100 points.
Flexible Role and Responsibility
Impact on Society
Compensation
Flexible hours
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