Customer Success Executive (Social Media / Multi-channel) | Prenetics

This job has expired.

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Expired.

Customer Success Executive (Social Media / Multi-channel) Wanted

Full time

Hong Kong

Customer Service

starting date : 2019-08-19

Prenetics might be able to provide a visa.

Description

Prenetics, an Alibaba-backed company with over US$50 million in funding is the #1 Hottest Startup in Hong Kong 2017 (HK Magazine) and #1 Health and Wellness startup in Asia (TechinAsia). We combine DNA technology along with digital mobile solutions to create real lasting preventive health solutions to individuals across Asia. In November 2018, we launched our consumer offering ‘Circle DNA’ and subsequently featured by all major local and regional news outlets, including TechCrunch and Bloomberg.

As a Customer Service Executive, you need to be customer focused and quick-thinking to coordinate daily operations. You are challenged to think smarter, faster, and more efficiently to help build a world-class customer experience. This requires a unique kind of versatility and talent - a multi-tasking thinker who has an eye for identifying problems and can coordinate across multiple channels to get the job done. You will also be responsible for working with our Operations Team and Product Team to develop long-term solutions to daily challenges such as: working with our Operations team to accommodate customer requests and incorporating customer feedback into the ongoing product and operational improvements. 

Responsibilities

  • Help manage customer success and happiness by providing amazing customer service and support
  • Answer incoming questions via live chat, email and phone calls, handle customer inquiries
  • Resolves product/ service problems by clarifying the key issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Coordinate with internal departments and outsourcing partners to prepare for necessary resources to support the customers
  • Help identify and implement cross-departmental changes to ensure the highest satisfaction for customers and clients
  • Provide assistance in general administrative activities and ad-hoc duties as assigned by supervisor, including marketing and sales activities 
     

Working Hours

  • Five Day Work Week (Monday to Saturday 9:30am - 6:30pm, with Sunday and 1 weekday off)
  • You will have Public Holidays off
      

Requirements 

  • University graduate with 1-2 years of relevant work experience 
    Fresh graduate will also be considered
  • Highly customer-oriented with passion, patience and caring attitude in result-oriented service manner
  • Desire to work in a startup environment, with proactive mindset and minimum need for supervision
  • Pleasant personality and well mannered
  • Excellent interpersonal and communication skills
  • Well-organized, punctual, polite and strong sense of responsibility
  • Excellent in both written and spoken English and Cantonese, proficient in Mandarin

Salary

Salary range / month :  < HK$ 20k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society

Compensation

Flexible hours

Flexible location

Created on: 2019/08/12

This job has expired.

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