Customer Service Representative | MamaHelpers

This job has expired.

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Customer Service Representative Wanted

Full time

Hong Kong ,   Central & Western, HK

Customer Service

starting date : 2017-11-13

MamaHelpers can not provide a visa.


We are looking for someone: 

Have a passion for creating something new and being a part of a small but fast moving team. We value that you have an interest in online and offline marketing and that your work is driven by efficiency and learning every day.

Your responsibilities will include (but not be limited to): 

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers


Basic Job Requirements:

  • You should be highly responsible and focus on “getting the job done”
  • Excellent oral and written Chinese (Cantonese) and English (Optional). You are an effective communicator. Indonesian and Tagalog speaker is preferred. 
  • You’re naturally detail-oriented and organized.
  • You’re always enthusiastic and optimistic, and nothing stands in the way that you can’t tackle with a smile.
  • You’re passionate about networking and meeting new people.
  • You’re willing to learn new things and comfortable to work in a efficient and fast working environment.



Salary range / month :  < HK$ 20k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society


Flexible hours

Flexible location

Created on: 2017/11/07

This job has expired.

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