We require passionate candidates to handle our customers’ telephone queries and requests in a professional and timely manner. As the Customer Service Executive, your responsibilities will include:
What you'll be doing?
- The customer service executive has to collaborate with various stakeholders within the organisation to achieve positive results and improve NPS (Net Promoter Score). He/She will ensure a customer-centric approach in our customer engagement and assist customers on their queries through phone, e-mail and chat within the assigned tickets.
- Providing a great customer experience is part of our mission. We want to provide great concierge service to all our customers, and we are calling out for like-minded individuals who believe that there are a lot more to customer experience than just prompt replies.
- Our Customer Service Executives aim to provide practical and prompt solutions for our customers, bringing delightful services to every customer we engage
What are we looking for?
- Diploma/Degree holder preferred
- At least 1-2 years of customer service experience
- Excellent communicator and creative thinker, with an ability to use data to inform all decisions
- Possess strong customer centric personality and passion for helping customers
- Extrovert, able to strike an instant conversation with anybody
- Have a passion for customer service
- Bilingual - Effective reading and writing English/Chinese communication skills
- Strong work ethics
- Savvy knowledge in web browser and social media applications, such as Facebook, Instagram, Twitter
- Able to work shifts
- The ability to work and thrive in a fast-paced, rapidly changing work environment