Goals and Objectives
- Illustrate Hmlet’s core values and strive to achieve our mission
- Support the Community Management team to create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that your buildings are fully operational and processes are running smoothly
- Drive growth and promotion of Hmlet-provided service offerings
- Take direction from the Country Manager and Community Lead to support the Community Team as necessary
Duties and Responsibilities
Greeting / Point of Contact
- Be one of the point of contacts for our community or potential members
- Greet people who come in for tours, track walk-ins, assist sales team for tours
- Manage Hmlet Member check-ins and check-outs
- Prepare and distribute promotional materials to guests/potential members
Membership Management
- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
- Be active on the Hmlet member network
Events and Community Management
- Assist with set-up and breakdown of events
- Prepare newsletter
- Create marketing material for advertising our spaces
Building Operations and Management
- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure the highest level of member experience
- Fielding and assigning requests submitted through Zendesk
- Manage keycard activations and bike room access requests where applicable
- Submit building receipts to Community Lead or Country Manager for expense reports
- Identify issues for escalation to Community Lead and Country Manager and document accordingly
Experience and Requirements
- Must have strong verbal and written communication skills in English and Cantonese would be a plus
- Exceptional organisational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for Hmlet’s mission and values
- Proficient in basic computer skills
- Learn about Hospitality management
- Learn about Facilities management
- Learn about Customer Experience management
- Understand how issues are solved operationally
- Talk to customers and manage expectations while delivering the highest level of professionalism
- Get familiar with the environment of a fast growing startup
- All welcome to apply, we are looking for fast learners and curious minds