Responsibilities:
- Consistently provides genuine, friendly, personable and professional service while promoting company products
- Can quickly and thoroughly solve problems for customers with the right tone and attitude through multi-channels: phone, email, Facebook PM or comments…
- Is very outgoing and comfortable as well on the phone or face to face with customers
- Is multitasking and willing to help in different areas and support all members of the team (like the translation of articles or website features from English into Chinese)
- Is a team player and willing to be a part of a fun and growing start up
- Is willing to support the team to organise events (sometimes on Sunday) with our customers
- Is able to review / monitor customers feedback and propose corrective actions to make sure the best service is provided
- Endeavours to achieve the most reliable and complete data for all existing users
Requirements:
- Minimum 1 year of working experience in customer service including phone calls, emails, live chats and ticketing systems, preferably in Internet industry
- A strong work ethic, communication skills and high levels of empathy
- Fluent in both English and Cantonese. Mandarin speaking is a plus
- Self-motivated, flexible and able to work independently
- Plus: experience in managing social media channels especially Facebook
About HelperChoice:
HelperChoice creates a win-win situation for both employers and domestic workers by designing a specialised marketplace where everyone can interact and find the perfect match. HelperChoice is ranked #4 in the list of start-ups in Hong Kong according to Start-up ranking.
We gained international awards like the HK Edition of the Woman Entrepreneur of the Year Award, the Impact2 competition, Get in the Ring…