Customer Success Associate | First Code Academy
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Customer Success Associate Wanted

Full time

Hong Kong ,   Central & Western, HK

Sales / Business Developer

starting date : 2017-12-01

First Code Academy can not provide a visa.


- You are passionate about delivering amazing customer experience and understand that each interaction with the customer is an opportunity to build a long term relationship.
- You celebrate and grasp any opportunity to make a WOW experience to our customers.
- You are effective in your communication and are attuned to the customer’s need, both through verbal and nonverbal cues.
- You observe details in your environment and delight in finding ways to make things better.

- Be the face of First Code at reception and greet students, parents, and guests with a warm and friendly welcome
- Show empathy and offer help to parents and students
- Answer walk-in, phone call, and email type of customers’ enquiries in a professional manner, including understanding our students’ profile, explaining our course offerings, and advising on students’ progression
- Be the advocate for students and parents and highlight customers’ feedback in enhancing student’s overall learning experience
- Be the voice of First Code’s campus operations by participating in discussions of strategic planning and campus efficiency
- Plan and host community events to increase awareness of kid’s coding education and foster an engaging group of passionate technology educators
- Work closely with Marketing team to develop the latest offerings and promotional plan
- Conduct regular daily checking on our campus facilities

- Minimum 3 years relevant working experience in customer service function, experience in hospitality industry is an advantage
- Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment
- Exceptional Interpersonal and communication skills
- Extremely detail oriented
- Excellent at prioritizing and executing quickly on high-priority projects
- Excellent command of spoken English and Cantonese
- Customer-oriented with pleasant manner and patient for dealing with kids
- Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.
- Immediate available is highly preferred

- Join us in revolutionizing the concept of education in Asia
- Shape the direction of First Code Academy and be part of it from day 1
- Be a part of a compassionate team that treats you like family and emphasizes open communication
- Be part of the fun - our Summer 2016 video :)
- Monthly learning and gym reimbursement and plenty of team activities and lunches
- Participate in our CSR initiatives such as the Google CS First program, where we link up with local community and teach underprivileged or ethnic minority kids coding.
- Join our monthly TGIFCF (Thank God It’s First Code Friday) and mingle with our friends in the coding education community.
- Get involved in large scale events such as AppJamming Summit (, a regional app competition for kids from age 8 to 16 to showcase their app creation. We host Semi-Finals in Hong Kong and Singapore and a Final in Hong Kong with students joining us from all over Asia.
- Take part in our Ninjas Coding Series where we get together and talk about coding and work on exercises to brush up our coding skills.


Equity part is negotiable.

Salary range / month :  Negotiable

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society


Created on: 2017/11/30

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