812Laundry (www.812laundry.com)
We are a Venture Capital backed startup company in Hong Kong, and we aim to provide the best affordable on-demand laundry service in town. We have launched our service in less than a year, and we have become the fastest growing company in the industry. We need you to join our team to grow our momentum even further!
Job Summary
Customer Service Guru
On-demand laundry is all about service, and good service can help us improve our client acquisition and retention rate significantly. Thus, we are currently looking for an out-going, positive, customer-oriented and problem-solving individual to help us build and maintain strong relationships with our fast-growing client base. We need your help to make us the leading on-demand laundry service provider in Hong Kong.
Responsibilities and Duties:
- Manage inbound phone calls and messages (whatsapp, facebook, email & app) from prospect and existing clients
- Handle customer inquiries in a helpful and professional manner
- Onboard new commercial and residential client via explaining our service and pricings thoroughly (no cold-call is required)
- Arrange logistic pick-up for our client via liaison with our logistic team, and input relevant order details to our internal system
- Conduct follow up outbound calls to customers to ensure high quality customer relationship and client retention
- Adhoc administrative work (if needed)
Desired Skills and Attributes:
- Fluency in Chinese (Cantonese & Mandarin) and English - speaking and writing
- Strong interpersonal & communication skills
- Passionate about helping people
- Prior experience in customer service is a plus
- Proactive attitude and eagerness to learn
- Fresh graduates will also be considered
What we offer:
- Competitive remuneration package
- Zero office politics and open-minded team
- An opportunity to work in a fast-paced startup environment
- Dynamic and energetic workplace
- Exposure to interesting clients (wide variety in commercial clients) and technology (in-house technology development team)