Hospitality Account Executive Wanted
starting date : 2018-02-01
Tink Labs can not provide a visa.
Description
The Account Executive will work with the Tink Labs Account Management team to help hotel partners unlock the full value of handy. The Account Executive will work closely with Account Managers to help manage key hotel accounts and build relationships with hotels to ensure a deep understanding of their needs.
Responsibilities
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Ensure guest utilization and hotel satisfaction, hence hotel renewal - 100%. Maintain regular communciation with hotel. Introduce new handy features. Upsell when opportunities arise. Support Account Manager.
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Regularly track and analyse hotel’s engagement level with handy and how hotel partners are using handy to boost revenues and guest satisfaction, and identify key areas for improvement
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Regularly coordinate with partner hotels to drive the implementation of handy’s features suite, constantly applying, refining, and innovating best practice approaches
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Regularly input data into Salesforce and prepare weekly and monthly data reports for review with Account Managers
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Manage hotel inquiries by phone, e-mail and/or face-to-face meetings
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Perform other pressing duties as required by Account Manager
Education and Experience
Preferred Qualifications
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Prior experience is not a must, however 1+ year working experience in either consulting or hospitality, account management/customer experience roles a plus
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Demonstrate good analytical, data-driven problem-solving skills
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Excellent written and verbal communication skills in English and fluency in Mandarin is a plus
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Knowledge in Excel, PowerPoint, and Word – understanding of SQL, Tableau, and other data analysis tools a plus
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Self-motivated and demonstrated capability to proactively maintain client relationships
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Proven ability to multi-task and manage multiple accounts simultaneously while paying strict attention to detail
Additional details
Salary
Salary range / month :  Negotiable
WHubber factors
Startups have different perks to offer to talent.
Here is their allocation of 100 points.
Flexible Role and Responsibility
Impact on Society
Compensation
Flexible hours
Flexible location
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