OKCoin is looking for an experienced business operations associate to join our growing team in Hong Kong.
About OKCoin
OKCoin is a leading global digital asset trading platform with over one million customers in over 100 countries and is the largest Bitcoin exchange in the world. OKCoin is devoted to providing users with the best security, speed and stability. The company is headquartered in Beijing with an international office in Hong Kong. Founded in 2013, OKCoin has received over US$10m from VCs funds including Ceyuan and Mandra Capital, as well as noted Silicon Valley Investor Tim Draper. For more information, visit www.okcoin.com.
You will use your expertise and experience in the payments industry to analyze data and provide support to the business development team and business partners around the world. You will be involved in a variety of different tasks and projects, working closely with Business Development and Compliance teams within the company.
In this role, you will:
- Analyze operational data to provide strategic and product insight to internal and external partners.
- Provide transactional support and issue resolution and act as a liaison between business teams and partners.
- Build and automate smart reporting and metrics packages (at week/month end and on an ad-hoc basis) for the leadership team.
- Partner with business teams to perform ad hoc business analysis to drive tactical insights and action.
Minimum Qualifications
- 2-3 years of experience at supporting business development team on handling requests from clients/ partners.
- Bachelor’s Degree or equivalent.
- Fluency in English is a plus.
- Must thrive in an ambiguous environment and be incredibly proactive.
- Self-starter, resourceful, creative and capable of handling multiple projects at a time.
- Experience in and passion for handling customer enquiries.
Preferred Qualifications
- A passion in Fintech, Bitcoin, Blockchain, distributed ledgers, and their underlying mechanisms.
- Deep understanding of global payments systems, particularly money transfer businesses and processes is a plus.
- Excellent problem-solving capabilities and critical thinking skills.
- Excellent written and verbal communication skills.
- Ability to communicate in Mandarin Chinese is a plus.
*** Immediate availability is a plus.