Client Relationship Executive - Fresh Grads Welcome! Wanted

Full time

Hong Kong ,   Wan Chai, HK

Customer Service

starting date : 2017-05-22

Gatecoin might be able to provide a visa.


Gatecoin is a fast-growing fintech startup focused on the rapidly evolving blockchain ecosystem in the heart of the dynamic Asia-Pacific region.

We are looking for an energetic, multilingual and hands-on Customer Relationship Executive to help us build and maintain strong relationships with our fast-growing client base of professional traders, financial institutions and technology firms across the world.

You will be exposed to the latest developments in the cryptocurrency and blockchain assets trading industry and have the chance to learn about new and emerging trends in financial technology.


  • Professionally manage all inbound customer inquiries through email, phone and online channels.
  • Escalate technical issues to our engineering team when necessary.
  • Monitor clients’ transactions processed through our banking partners and payment service providers.
  • Onboard and conduct due diligence (KYC) on all new clients using industry leading compliance software.
  • Ensure that internal procedures follow regulatory compliance requirements.
  • Maintain strong relationships with key clients, including high volume traders, high net worth investors, alternative asset managers and blockchain technology firms.

Required skills and attributes:

  • Spoken and written fluency in English
  • Spoken and written fluency in Chinese (Cantonese & Mandarin)/Japanese is a massive plus!  
  • Strong interpersonal & communication skills
  • Passionate about customer service
  • Team player that can follow and lead as situations dictate
  • Proactive attitude and eager to learn
  • Ability to explain complex issues or concepts in plain terms
  • Confidence using a range of work-related software (Microsoft Office, Google Apps etc.)
  • Familiarity with social media and messaging applications, e.g. Twitter, Facebook, WeChat etc.
  • Exceptional organizational skills

Required experience:

  • 0-2 years work experience
  • Prior experience in customer service is a plus (e.g. part-time job, internship)
  • Experience using Zendesk or other helpdesk software is a plus
  • Fresh graduates are welcome to apply

You are an ideal candidate if:

  • You are interested in bitcoin, cryptocurrency and blockchain technologies.
  • You enjoy working in a dynamic, international startup environment
  • You are eager to learn more about finance and technology
  • Have a good sense of humor and professional demeanour

What we offer:

  • Competitive remuneration package
  • Health benefits
  • Global workplace (10 nationalities and 8 languages spoken!)
  • Exposure to interesting clients and a cutting-edge industry


Salary range / month :  < HK$ 20k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsability

Impact on Society


Flexible hours

Flexible location

Created on: 2017/05/09

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