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Customer Service Guru Wanted

Full time

Hong Kong ,   Tsuen Wan, NT

Customer Service

starting date : 2017-10-02

812 Laundry might be able to provide a visa.

Description

812Laundry (www.812laundry.com)

We are a Venture Capital backed startup company in Hong Kong, and we aim to provide the best affordable on-demand laundry service in town. We have launched our service in less than a year, and we have become the fastest growing company in the industry. We need you to join our team to grow our momentum even further!

Job Summary

Customer Service Guru

On-demand laundry is all about service, and good service can help us improve our client acquisition and retention rate significantly. Thus, we are currently looking for an out-going, positive, customer-oriented and problem-solving individual to help us build and maintain strong relationships with our fast-growing client base. We need your help to make us the leading on-demand laundry service provider in Hong Kong.

Responsibilities and Duties:

  • Manage inbound phone calls and messages (whatsapp, facebook, email & app) from prospect and existing clients
  • Handle customer inquiries in a helpful and professional manner
  • Onboard new commercial and residential client via explaining our service and pricings thoroughly (no cold-call is required)
  • Arrange logistic pick-up for our client via liaison with our logistic team, and input relevant order details to our internal system
  • Conduct follow up outbound calls to customers to ensure high quality customer relationship and client retention
  • Adhoc administrative work (if needed)

Desired Skills and Attributes:

  • Fluency in Chinese (Cantonese & Mandarin) and English - speaking and writing
  • Strong interpersonal & communication skills
  • Passionate about helping people
  • Prior experience in customer service is a plus
  • Proactive attitude and eagerness to learn
  • Fresh graduates will also be considered

What we offer:

  • Competitive remuneration package
  • Zero office politics and open-minded team
  • An opportunity to work in a fast-paced startup environment
  • Dynamic and energetic workplace
  • Exposure to interesting clients (wide variety in commercial clients) and technology (in-house technology development team)

 

Salary

Equity part is negotiable.

Salary range / month :  < HK$ 20k

WHubber factors

Startups have different perks to offer to talent. Here is their allocation of 100 points.

Flexible Role and Responsibility

Impact on Society

Compensation

Flexible hours

Flexible location

Created on: 2017/10/02

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